I ship worldwide

Shipping ceramics can be expensive due to its weight and the need for extra packaging to avoid breaking,
however I am using the cheapest and safest option I found for each location:

Sweden

within sweden

My safe choice for shipping within Sweden is DHL. Fast, reliable with lots of pick-up points.

Price: an average* 109-199 SEK/package
*depending on weight
+ 80 SEK for packaging (see below)

Delivery time :1-3 working days
Tracking number provided!

EU

within eu

I like to use DHL outside Sweden, within the EU because they seem to have the best prices on the market.

Price: an average* 299-399 SEK/package
*depending on weight
+ 80 SEK for packaging (see below)

Delivery time: 5-11 working days
Tracking number provided!

world

rest of the world

I go with POSTNORD (normal Swedish post) and its recommended mail service to send outside the EU.

Price: an average* 470-725 SEK/package
*depending on weight
+ 80 SEK for packaging (see below)

Delivery time: 5-12 working days
Tracking number provided!

 

Packaging

I wrap every single piece very carefully and 99% of the time they make it in one piece.
However accidents can happen, but no reason to panic, your package is insured!

I charge 80 SEK for packaging/box, regardless of box size and number of items within box.

Damaged Goods

Good news is whatever happens, your package is insured!
So if you receive a damaged box, please take photos of it before opening. If the content of your box is intact, no further action is required. However if the purchased products are also damaged, please send me photos of both the damaged box and the ceramics ASAP. I will make a claim at the shipping company and they will reimburse you. It can take up to 30 days before the money arrives to your account. If you receive a box that is intact but the content is damaged (highly unlikely!), please also send me photos so that I can make the claim. In case of any of the above I am happy to accept another order from you to replace the broken items while you wait for your money back.

Custom Duties & Import Tax

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Buyer is responsible to pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Please double check with your country´s Customs Service before you place an order.

Returning an item

I always send photos and in some cases videos of my ceramics to the buyer before shipping. I make sure to show every item from every possible angle so that you can decide if you want to proceed or not.

I do not accept returns or exchanges on any items other than the ones that got damaged during transport and buyer shows proof (photos). The reason why I do not accept returns on items that arrived to buyer intact is that ceramics are very sensitive to ship (back). I am very good and experienced at packaging ceramics in the best possible way to avoid possible damages, however my buyer may not.

If you are uncertain about a product before purchase, please contact me for further information. Ceramics should be touched, felt in your hands before you buy, but unless you visit me in my Stockholm studio, sending photos is the best I can do :)